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Frederic Yarm
Frederic Yarm

@fredericyarm · Oct 16, 2025

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What's changed in the hospitality industry since the Pandemic with respect to service, warmth, passion, and mentorship.

Customer Service: 4 Interesting Things That Really Happened

Customer Service: 4 Interesting Things That Really Happened

Explore the shift in customer service and what the hospitality industry really lost during COVID. An honest look at mentorship, and why service still matters.

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