A friend I told about Seabird recommended this decade-old post to me on building online communities. Relevant questions for us: Does Seabird offer enough opportunities for users to express themselves? And is it necessarily a bad thing if many potential users don't find the format conducive to posting? Twitter, for example, would be better off if many of its users read more and tweeted less!
The Web Is a Customer Service Medium (Ftrain.com)
I look forward to your feedback.
ftrain.com